Frequently Asked Questions

Here is a list of the questions we are often asked about home health care services. If you do not see your question listed, or would like a more in-depth response, please call our office at (952) 985-0672 or e-mail us at

What is home health care?

Home health care is safe and reliable alternative to institutional care. The level of service needed by our patients varies, but it is often at the direction of a physician or other health care provider. Regardless, Integra has the home health care services you need to provide you with peace of mind and to provide your loved one with the highest possible quality of life.

What are the advantages of home health care?
  • Reduced hospital readmissions
  • Reduced visits to emergency rooms
  • Higher quality of life for the patient
  • Peace of mind for the family
  • Early warning detection of health problems
  • Faster recovery from surgeries or injuries
Who is a candidate for home health care?

Contrary to popular belief, home health care is not just for the elderly. Patients represent a cross-section of the U.S. population, including:

  • Patients in transition from hospital care
  • Patients with terminal illnesses who wish to spend their remaining time at home
  • Patients with acute conditions who have short-term requirements
  • Patients with physical or mental challenges, such as Alzheimer's disease

In addition to these types of patients, Integra Home Health Care provides long-term on-site care for the elderly and for patients with chronic conditions who may not be able to properly manage their medications and other requirements.

How do I get Integra services started for my family member?

The first step is to call our office so we can assess your needs and determine whether you are eligible for any covered services. At that time, we will also start the IntegraMatch© process, which will provide your loved one with a caregiver whose skills are best suited for situation.

What is a Personal Care Assistant (PCA)?

A Personal Care Assistant, aka Caregiver, is a person who provides care in the patient's home, according to the recommendations of a Public Health Nurse and your Health Plan Provider. Services a PCA may provide include bathing, grooming, dressing, meal preparation, behavior monitoring, mobility and light housekeeping. The types of care and how many hours per day for which you qualify are determined by the Public Health Nurse.

The patient's PCA cannot be:

  • A spouse
  • A recipient of home health services
  • The parent of a minor child
  • A corporate guardian
  • A step-parent
  • The Responsible Party
Does my health plan cover PCA services?

Currently, Integra Health Care works with Medical Assistance, Medicare, Health Partners and Blue Plus/Blue Cross Blue Shield plans under Medical Assistance. However, as these partnerships change from time to time, it is best to call our office for confirmation. We also provide services to persons with Waivered services through their county and private pay.

How can I find out whether I am eligible for home health services?
  • You must be eligible for Medical Assistance. Please contact your local health agency or Integra Home Health Care to determine your eligibility.
  • You must be assessed by a Public Health Nurse in the County you live in to see if you have a need for PCA services.
  • Your Doctor needs to sign a Statement of Need form. By signing this, your doctor is agreeing that you have a need for PCA services.
  • If you are the patient, you must be able to make decisions regarding your care or have a Responsible Party who can make decisions for you. For example, a minor child under the age of 18 or a person not able to make their own decisions due to a physical or mental disability would need a designated Responsible Party.
Who can be my responsible party?

A Responsible Party is the formal designation for the person who will be making the health care decisions for the person requiring home health services. The requirements for a Responsible Party include:

  • Must be at least 18 years old
  • Cannot be your PCA
  • Must be available to the patient and the PCA and help to monitor care
  • Must attend the Public Health Nurse Assessment and be prepared to sign any documents related to home health services.
If i qualify to receive services, what is the next step?

Once you are verified to receive services, we will begin the process of assigning a PCA who can best accommodate the needs of your loved one. All of our PCA's must complete training, complete our required application materials and pass a background study. You will be assigned a Nurse Case Manager who will visit you, train your PCA's specific to your cares, make sure you are happy with your services and answer any questions you may have.

What if we do not qualify for covered services?

If you do not qualify for covered services Integra Home Health Care can make arrangements to establish a self-pay account. Please contact our office at (952) 985-0672 for details.

Who are the Integra PCAs?

All of our PCAs (aka Caregivers) are employees of Integra Home Health Care and are bonded and insured. Unlike some home health care agencies, we do not use outside "contractors" to provide our services. We use an in-house staff instead of contractors because it provides far greater quality control over our services. We also use employees as protection for you because we thoroughly screen our PCAs to ensure they meet our high standards of qualification. The State of Minnesota goes to great lengths to ensure the protection of all workers within the state through these requirements and regulations. We take great cautions to protect our clients from any violations of these regulations as a normal part of our leading care services.

In addition:

  • Integra Home Health Care complies with the State of Minnesota's Industrial Welfare Commission's Order which strictly regulates the wages, hours and working conditions of household occupations.
  • Integra Home Health Care provides all Minnesota Worker's Compensation insurance to cover work related injuries for caregivers in your home
  • Integra Home Health Care provides unemployment insurance for our caregivers to protect our clients from being charged with back fees in the event a caregiver were to file for unemployment
  • Integra Home Health Care pays the employer portion of all federal, state and local taxes as well as withhold and file all of the relevant paperwork and monies to cover the employee's compensation taxes
How do I know if my loved one is receiving the proper care?

Integra Home Health Care understands your need to be fully informed of your loved one's health. That's why we established Integra E-Connect, a secure online portal that enables you to review a complete record of our visits.

If you do not see your question listed, or would like a more in-depth response, please call our office at (952) 985-0672 or e-mail us at